Getting in Touch

You can get in touch with us via telephone (01743 812 200) or email (customer.support@wf-education.com), Monday to Friday between 8am and 5pm. If you would like advice on product selection, ordering or returns, delivery, or anything in between, simply get in touch via our contact page. If you want to talk technical, please contact us at technical@wf-education.com To give you the best possible service we may ask you additional questions by phone or email. If your query concerns one of our products we may ask for photographs to help us deal with your enquiry.

How quickly will you get back to me?

Our team will work hard to help you as soon as we can. Please, allow at least 24hrs for an email response as we may need time to gather information to properly assist you.

What do I do if I am not happy with my service?

We hope that you are pleased with any purchase you have made or service you have received from TSL. However, if for any reason you would like to raise a complaint, please call our Customer Support team on 01743 812 200, in the first instance. We aim to resolve your complaint while you’re on the phone, but if this isn’t possible, we will agree on a course of action with you, and you may be required to submit your complaint in writing. Our complaint’s policy asks that you simply write to us within 30 days. You can view our T&Cs here.

How do I order?

If you are new to shopping with TSL online, you will need to set up an online account to order and purchase goods through this site.

Set up your TSL online shopping account to speed up the checkout process and save a payment method to your account.

If you already have an online TSL account, you will need to login to complete the checkout process.

Once you have added products to your basket, you can review the contents, amend quantities, or delete items before you checkout.

Baskets will be saved if you choose to log out and return at a later date.

We also accept orders by phone on 01743 812200, via email or post to (customer.support@wf-education.com), with your official PO Number addressed to: TSL, Phoenix House, Battlefield Enterprise Park, Stafford Drive, Shrewsbury SY1 3FE. Please allow 48 hours for processing.

Can I checkout as a Guest?

Yes. You can proceed with your order and checkout without creating an online account. Please note, guests are unable to save personal information or payment methods for next time.

Finding the right products

To find what you’re looking for, you can use the ‘search’ function located in the header of each page. You can use either keywords or the product code. You can also use the categories located at the top of every page to navigate your way around our ranges. If you have the product codes at hand you can also use our Quick Order Form to build your order and add to your basket all at once.

How would I pay for my products and services?

We accept payment via BACS, most major credit cards, and cheque. Credit accounts are available to most education establishments and local authorities, and this will be discussed at the point of initial contact and planning. Each customer account request is reviewed on a case-by-case basis.

Do I receive a confirmation of my order?

When you have placed your order, you will receive an order confirmation email from TSL.

Request a Credit account

Does your team advise on your products and services?

We do indeed! We can help you with any level of query from product comparisons to technical specifications or power supplies. Just contact us via our contact page. Our experienced technical support team offer the highest level of support and are available for advice, product comparison and for information on set up and functionality.

Prices

Prices quoted on our websites, in our catalogues and our publications (specific to territory), do not include VAT. VAT will be added to all UK and EC orders (where applicable) at the current rate. All prices are net of VAT. Whilst we endeavour to maintain prices, we reserve the right to vary and change prices in accordance with economic conditions without prior notice. Errors or omissions are subject to alteration without notice.

Do you offer a warranty on your products and services?

Yes, we do. We are confident in the quality of our products and services and as such offer our customer's peace of mind when working with TSL. Visit our terms and conditions to find out more about how our warranty and guarantees work for our product range and services. You can view our T&Cs here.

For full delivery charges and exclusions, please visit our terms and conditions to find our latest pricing. You can view our T&Cs here.

We aim to despatch all stocked items, subject to availability, from our warehouse on the same day if ordered before 11am. Delivery surcharges will apply for delivery to Northern Ireland, Scottish Highlands, Offshore Islands (including the Isle of Wight) and overseas – please call our Customer Support team on 01743 812 200 for an estimate or email.

Standard UK Delivery charges: All prices quoted are exclusive of VAT. These apply for standard items stocked in our warehouse.

Mainland UK

For Parcels to UK Mainland Delivery to UK Mainland is FREE if the order exceeds £75, orders of less than £75, shipping is £7.50. *Items flagged as Hazardous/Dangerous with a Freight Surcharge are charged an extra £10 for shipping, irrespective of how many such items there are on the order there is only a single £10 charge.

Cancellations and Returns

For full details on cancellations and returns, please refer to our terms and conditions. You can view our T&Cs here.

Customers must contact our Customer Support team on 01743 812 200 or email within 14 working days of delivery to obtain authorisation to return goods.

All chemicals and hazardous goods are non-returnable are non-returnable.

Goods returned without prior authorisation will not be credited. We reserve the right to charge a minimum of £7.50 to cover any collection and restocking costs we may incur because of a customer ordering error.

For overseas returns, please contact our Export Team on 01743 812 200 for details before returning any goods email.

Damage and/or loss in transit

If goods are delivered damaged, we must be notified within 24 hours of receipt of the goods, otherwise, claims cannot be considered. If goods cannot be examined on delivery the buyer should sign as ‘unexamined’ and any damage or shortage of goods notified in writing, with supporting images to us within 24 hours of delivery. Delivery shortages must also be notified to us within 3 working days of delivery. In the event of non-delivery, we must be notified within 7 working days of the date of advice of despatch.

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